Before departure: check your main payment method
Choose the payment service you intend to use, then follow its official setup instructions. Work through these checks before you leave.
- Check whether your card or account is supported, what verification is required and which fees may apply.
- Sign in and check that you can receive verification messages. Ask your provider about using the service during your trip.
- Save the provider’s official support channel and instructions somewhere you can find again. Do not put account passwords in your travel notes.
Prepare a usable backup
- Choose a second way to pay, such as a different card or RMB cash, and confirm with your bank how to access it.
- Keep your phone charged and make a plan for paying if the phone or main app is unavailable.
- Ask your accommodation how you can pay before arrival, especially if you expect to check in late.
At the payment counter
- Confirm the amount, currency and recipient before approving a payment.
- If a payment fails or its status is unclear, check the transaction record and ask the merchant before trying again.
- Use your backup if the merchant cannot accept your main method. A successful setup does not guarantee acceptance everywhere.
Keep payment details out of your travel request
ChinaConnect does not need your card numbers, account passwords or payment screenshots to review a travel request. For fees, verification or a disputed transaction, contact the payment provider through its official channel.